Get Help — Form Forge Support

We’re here to help you get the most out of Form Forge. Whether you’re troubleshooting an issue, looking for a feature walkthrough, or have a pre-sales question, we’ll respond within one business day.

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Start here: self-serve

Documentation

Comprehensive documentation for every Form Forge feature.

Browse all documentation →

Most common questions are answered in the docs. Start with:

• Building your first form →
• Using the AI form generator →
• Integrations setup guides →
• Troubleshooting common issues →

Quick answers to the questions we get most often:

• Do I need to bring my own OpenAI API key? — No.
• What happens when my license expires? — Plugin keeps working, updates stop.
• Can I use Form Forge on multisite? — Yes.
• Is there a free version? — Yes, on WordPress.org.
• How do I migrate from WPForms / Gravity Forms / CF7? — One-click migrators.

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Contact support

If you can’t find the answer in the docs, our support team is here for you.

By email

Send a message to [email protected]. Include:

• Your license email (or “free version” if you’re on the free tier)
• WordPress version
• Form Forge version
• A clear description of the issue
• Steps to reproduce (if applicable)
• Screenshots (if visual)

Via the contact form

Open a support ticket →

Select “Support” as the topic and our team routes it to the right person.

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What to include for faster resolution

The faster we can reproduce your issue, the faster we can fix it. For technical support tickets, please include:

1. WordPress version — found in the admin footer or Dashboard → Updates
2. Form Forge version — found in Plugins → Installed Plugins
3. PHP version — found in Tools → Site Health → Info → Server
4. Active theme — so we can test against the same theme
5. Other active plugins — in case there’s a conflict
6. The specific form ID — so we can look at the form structure if needed
7. A screen recording — for UI bugs, a short video is worth a thousand words (try Loom or the built-in macOS/Windows screen recorder)
8. Error messages — exact text, copied not paraphrased

We never need your WordPress admin password. We never need database access. If we need to reproduce something that requires test data, we’ll set it up on our own staging environment.

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Response times

• Paid plan (Personal / Professional / Agency)Within 1 business day, Monday–Friday
• Free version usersBest effort, usually within 2–3 business days
• Critical bugs affecting a paid siteSame day when possible

Business days are Monday–Friday, 9am–6pm UTC+5 (our team is based in Tashkent, Uzbekistan). Tickets submitted on weekends are answered first thing Monday.

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Report a bug

Found something that seems broken? We want to know.

• Report a bug → (select “Support” and mention “bug report”)
• Include reproduction steps
• Include your environment (WP version, PHP version, theme, plugins)
• If the bug is security-related, email [email protected] privately

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Request a feature

Want something that Form Forge doesn’t do yet? Tell us.

• Request a feature → (select “General inquiry” and mention “feature request”)
• Describe the use case, not just the feature — “I want X so I can Y”
• Popular requests make their way onto the public roadmap

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Community

• Changelog →Every release and what’s in it
• Roadmap →What’s coming next
• Blog →Tutorials, tips, and product updates

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Ready to try Form Forge?

Get Form Forge — from $49/year →

Priority support included in every paid plan.