This section answers the questions we hear most frequently from Form Forge users. If your question is not covered here, check the Troubleshooting section below or contact support.
How many forms can I create?On the free plan, you can create up to 5 forms. This is enough for most small sites that need a contact form, a feedback form, and a few others. On PRO, there is no limit — create as many forms as you need.
If you try to save a new form after reaching the free limit, Form Forge shows the server error directly in the builder instead of silently failing. Existing forms remain editable; the limit only blocks creating additional forms.
Can visitors upload files?Yes, using the File Upload field, which is a PRO feature. It supports images (JPG, PNG, GIF), documents (PDF, DOC, DOCX), and other common file types. The maximum file size is 10MB per file. You control which file types are allowed and the maximum size in the field settings.
Can I accept payments?Yes, using the Stripe integration (PRO). You connect your own Stripe account, and payments go directly to you. Card data is processed by Stripe through their secure embedded form and never touches your WordPress server. Form Forge takes no commission on payments.
Do I need my own API keys for AI features?No. AI form generation and AI submissions analysis both use the built-in Forge API, which comes with your PRO license. You do not need to set up or pay for OpenAI, Claude, or any other AI service separately. AI credits are managed per account, independently of the plan: your first-ever paid Forge purchase grants a one-time welcome pack, and additional credits are bought as pay-as-you-go packs (never expire) — see avakode.com/pricing for current pack sizes. Form generation starts at 3 credits; submissions analysis starts at 5 credits.
Can I import forms from other plugins?Yes. Form Forge can import forms from Contact Form 7, Gravity Forms, WPForms, and Ninja Forms. Go to Form Forge > Migration, select the plugin to import from, and your existing forms are converted to Form Forge format with fields and settings preserved as closely as possible. File upload fields become real Form Forge File Upload fields, including accepted file extensions when the source plugin provides them. Gravity Forms imports active entries, readable Name/Address values, selected checkbox choices, the default confirmation message, and basic admin/user email notification settings when they map safely. Ninja Forms current free submissions are imported from nf_sub post/postmeta storage; older sites with legacy nf3_subs storage are also supported. Stripe, PayPal, Mailchimp, Zapier, and other third-party add-on settings are not imported automatically and should be reconfigured with Form Forge-native integrations. Always review imported forms before publishing them.
Yes. Paste the same shortcode or add the same Form Forge block on as many pages as you want. All submissions go to the same place in your dashboard regardless of which page the form is on. If you need to know which page a submission came from, add a Hidden field that captures the page URL.
Does Form Forge work with page builders?Yes. Form Forge works with Elementor, Divi, Beaver Builder, WPBakery, and any other page builder that supports shortcodes. Use the shortcode method to embed forms inside any page builder’s text, HTML, or code module.
What happens to my forms if I deactivate PRO?Your forms and submissions are never deleted. PRO fields (file upload, calculation, payment, etc.) will stop working on the public-facing form, and PRO features (conditional logic, multi-step, analytics) will be disabled. Your data stays in the database, and everything resumes if you reactivate PRO. You do not lose anything.
Is form data stored securely?Form data is stored in your WordPress database, protected by your WordPress security setup and hosting environment. File uploads are stored in your WordPress media library. Payment card data is handled entirely by Stripe and never stored on your server. Integration credentials for Mailchimp, Google, and HubSpot are stored on the Forge API server, not in your WordPress database.
Can I customize the look of my forms?Yes. Forms inherit your theme’s typography and colors by default, so they blend with your site automatically. The builder’s Element Style inspector can style individual field wrappers, labels, inputs, descriptions, the form container, the submit button, and the success message. Use the global Form, Submit, and Success buttons when you want to style a form-level element without first clicking it in Live preview. Custom CSS boxes are declaration-only and safety filtered; supported declarations such as spacing, typography, and border style are rendered after generated style controls, so Custom CSS wins when it sets the same supported property. You can still add custom CSS classes to individual fields for theme-level styling.
> Tip: If your question is about something not working as expected, check the Troubleshooting section below first. It covers the most common technical issues with step-by-step solutions.
> Good to know: Form Forge documentation is also available at the Form Forge website. For PRO users, priority email support is included with your license.
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